Overview

This section addresses the most frequently asked questions about using the GreenGrid API and provides troubleshooting tips to help you solve common issues quickly.

Frequently Asked Questions

What happens if I lose my API key?

Log in to your Developer Dashboard, revoke the old key, and generate a new one. Remember to update your integrations with the new key immediately.

Can I use the API for commercial applications?

Yes. The API is designed for both personal and commercial projects. For high-volume or enterprise use, contact us for enhanced rate limits and support.

Is there a sandbox environment?

Yes. All developer accounts include access to a sandbox mode. Use the base URL https://sandbox-api.greengrid.com for testing without affecting live data.

What is the data retention policy?

Usage and device data are retained for a minimum of 12 months. You can request data exports or deletions in compliance with privacy regulations.

Troubleshooting Tips

401 Unauthorized

  • Ensure your API key is included in the Authorization header.
  • Double-check that the key hasn’t been revoked or expired.

403 Forbidden

  • You may be trying to access a restricted endpoint.
  • Check your role and permissions.

404 Not Found

  • Confirm the endpoint path and resource ID are correct.
  • Some endpoints require query parameters.

429 Too Many Requests

  • You’ve hit your rate limit.
  • Wait and retry using exponential backoff.

500 Internal Server Error

  • The issue is on GreenGrid’s side.
  • Retry after a short delay or contact support if it persists.

Get Help

Still stuck? Try the following:

For release-specific issues, refer to the Changelog to check for recent updates.